Adjustments To Service For Covid-19

Covid-19 Procedures - Still open for business

 01/11/20 Update

Following Government restrictions, from Thursday, 5th November until Wednesday, 2nd December, overnight stays for holidays in England will not be allowed. During this period however individuals will still be allowed to stay away from home for work purposes, education or other legally permitted reasons. Please check if you meet these criteria on the .gov website. All guests will be required to confirm they are staying for such purposes.


We are here, ready to welcome guests while we continue to ensure those staying with us are well looked after, within best practice guidelines from the WHO and UK Government.

We’ve updated our operating procedures to make sure that both guests and staff are protected. We understand that guests and their bookers/booking agents will be looking for re-assurances around the safety measures put in place, with this in mind we would like to highlight the additional measures we are taking with all our apartments:


Prior To Check in

The housekeeping team will thoroughly clean the apartment ready for the next guest prior to their arrival. The surfaces will then be re-sanitised before signing off the apartment as ready to be occupied by the next guest.


Check In

  • All keys are sanitised and placed in a sealed bag to be handed over to guests. Bags are only handled with gloves. Meet and greet is arranged at the correct social distance.
  • Implementation of a no hand shaking policy for any visitors to site.

  • Social distancing has been implemented with our staff, so we will now only have one team member on site each day.


Cleaning & Hygiene

  • The frequency of cleaning has been increased with additional focus on high contact areas such as such as doors and lifts.

  • Housekeepers will wear gloves, masks and shoe covers inside the apartment and use antibacterial sprays, ensuring all surfaces are wiped down as they exit the property. Gloves are only removed once outside the apartment.

  • Housekeeping staff’s shift patterns are staggered to avoid unnecessary contact and are instructed to wash hands on entry and exit of each apartment.


Facilities and Maintenance

  • Signage on windows and stickers on floors are installed to remind everyone of the government guidelines to keep social distance and emphasising to everyone to minimise the quantity of surfaces they touch.

  • Co-working and other spaces on site have been closed unit further notice

  • Team members have been instructed to limit any use of public transport, and instead to cycle, drive, or walk in order to carry out 'essential' tasks.

  • Essential & emergency visits only to each apartment, carried out at an appropriate distance and with PPE. Where possible maintenance issues will be attempted to be resolved over the phone, where possible.


Measures if a guest has COVID-19

Should someone contract COVID-19 they will be required to inform our reservations team by email to

The person will be isolated in the apartment with no housekeeping services. Food deliveries and any medical deliveries will be delivered directly to the apartment door and left outside to ensure a non-contact delivery.

We appreciate everyone’s support and understanding in these unprecedented times. Should you have any queries please e-mail the team at or call 0117 325 3976.


Many thanks The Cleyro Team